Best Support System is self-hosted support ticket application.It handle support ticket, manage email ticket, collect any payment by paypal. It has easy installer so you don’t need any programming skill. We will keep update reqularly and it has auto update feature.

Features Summery

• Easy Web Installer: Easy to use step by step installer wizard will let you install get your service up and running within minutes. Requires no programming skills.
• Knowledge Base : All site are full of knowledge article. If any visitor missed any knowledge then it will suggest always on ticket opening. So it reduces ticket volume.
• Email to Ticket : Tickets can be created by simply sending an email. Ticket responses can also be created by replying to the same email.
• User feedback:Feedbacks are collected through special emails sent out to user with a like and a dislike button. These buttons link to a feedback form which the users can use to provided their detailed feedback.It’s a unique feature of this application. 
• Proactive Search:Easy to use search – smart search engine can find relevant articles even with spelling mistakes
• Timezone Control:  It’s another unique feature of this application. It auto control the timezone based your user’s IP. That means user will see user’s timezone time and Admin will see admin’t timezone time.
• Highly Secured: Uploaded file security, CSRF protection, boot force security, admin user login failure auto backoff, auto suspicious IP block. You can also manally block any ip or release any ip.
• Category-wise Custom Fields: You can set category wise custome field on ticket creation. We know all field are not suitable for all category so we can add field for all category or for indivisual category. You can add envato purchase key verification input box as well.
• Social Network Integration : It has Google,Facebook, Twitter,LinkedIn, GitHub and Yahoo user’s login module. You can choose all of any. It has a nice control panel for social network integration.
• Customized Payment : It’s a very useful feature.You can set a payment of any amount for any service (i.e., hosting fee, maintenance fees) from on any ticket when required.
• Envato module integration : Product code verification and support duration checks with envato API.
• Multiple Text Editors:Use the rich text editor of your choice.
• Customizable Roles and Privileges: Create user groups with roles and privileges of your choice and add the intended users to the group. You have full control your application. You can create any named role with any privileges.
• Additional Menus : Create your own customized menus through the admin panel
• Easy Customizable Email Templates and Canned Message: Modify pre-existing templates to send emails to customers. we don’t want to say much on it, Our hardly request to see once in live preview then you will see how easy it is.
• Easy Customizable Canned Message : It also same as email template. So easy to design or write any canned message.
  
• Announcements or notifications : Create announcements or notifications for visitors or admin users or both with start time and end time. Sometimes you may want to display any message to your visitor then you can use it.
• Multiple Theme & Any App Color : It has multiple theme and you can choose any color of that theme. We will design many theme in future time to time in future version. It has auto update feature so you will get all theme in future.
• Manage File Upload : Limit file upload with size and type. And another unique feature is all uploaded file only accessable by admin user and only that user who is uploaded. So no one can download any private file if they have the file direct link too.
• Auto Update System: You will get a notification with update details when updates comes, then you just need to press a button to update. Thats it.

Demo Site Infomation

Admin Panel:
URL: https://demo.appsbd.com/support-system/admin
User : admin
Password: admin

User/Visitor Login:
URL: https://demo.appsbd.com/support-system/
User : user@support.com
Password: user

It is our humble request to visit demo site.

Documentation

Click Here to see Best Support System Documentation